General Inquiries

For questions spanning the core platform, account management, pricing, or feature information, please reach out via the official contact channel:

• Support email: [email protected]
• Please include your organization name, the primary point of contact, a concise description of your inquiry, and any relevant reference IDs to facilitate fast routing.

Response expectations for general inquiries are designed to balance thoroughness with efficiency. Initial acknowledgment is provided within one business day, with a substantive reply typically delivered within two business days.

Developer Submissions

Afevu welcomes developer submissions for API integrations, partner programs, and platform enhancements. To initiate a submission, direct your proposal to the same support channel with the subject line “Developer Submission.” Include:

• A clear description of the integration or partnership objective
• Target use cases, applicable APIs or endpoints, and technical prerequisites
• Proposed timelines, milestones, and any prerequisites from your side
• Primary contact details for follow-up

Our partnerships and developer relations teams review submissions on a periodic basis. You can expect an initial acknowledgment within one business day, followed by a detailed assessment and next-step guidance within three to five business days, depending on the complexity and volume of submissions.

Response Times

The following guidelines reflect Afevu’s commitment to prompt, consistent engagement. When formal agreements are in place, those terms supersede this overview.

• General Inquiries: Acknowledgment within 1 business day; substantive reply within 2 business days.
• Developer Submissions: Acknowledgment within 1 business day; eligibility assessment and subsequent communication within 3–5 business days, subject to complexity and volume.
• Priority inquiries or enterprise discussions: Escalation paths and SLA-backed timelines can be established on request.